quickbooks online customer service hours

#Quickbooks online customer service hours full
#Quickbooks online customer service hours software

I am waiting after an hour on the phone for the agent to ask permission for me to talk to a supervisor! What kind of company limits heariing about what dissatisfies customers. Click on the QuickBooks Online drop-down to see the most updated support schedule: Support hours and types. You can check out this article for our contact information. The availability of support depends on which type of subscription you're using. However, if you wish to get in touch with the previous agent, you can set them a request for a callback. That said, may I know what are you trying to achieve? I'd appreciate any additional details that you can provide and I'd be happy to find a solution for it.įor now, let me share these easy-to-access articles, webinars, and video tutorials that will help you in familiarizing the different tasks, features, and functions of QBO. This is something Intuit doesn't want you to come across in your future interactions. We strive to provide excellent customer service and deliver customer satisfaction at all times. The company offers room to growWhen the need for a controller arises, our very best bookkeepers are evaluated for the position and those that have the desire for advancement have the opportunity to move into managementAll positions within our company offer complete freedom to work remotely in a virtual environmentBecause we measure skill based on work product, it is imperative that you complete all work as calendared and be available `on-demand for your clients when urgent requests arise within business hours.I appreciate you for letting us know about your experience with the support. We offer excellent training in our proprietary methods, support from a controller who teams up with you to ensure quality service to the clients, and regular reviews of your work by our operations team which also provides continuing educationThis position will develop from initial training with a controller for several days, to incorporating and reviewing a light load client work, to building the portfolio of client workAs your proficiency increases, you will be expected to work independently with daily check-ins and weekly and monthly reviewsWe are web-based so we have an eye in the sky capability that allows remote team monitoring without the interruption of workTeam members are also highly available to offer support since we stay constantly connected via phone and web meetingsThis connectivity will be crucial to your success. Performing audits and resolving discrepancies.Īssisting management in the decision-making process by preparing budgets and forecasts. Providing data to managers, investors, and other entities.

#Quickbooks online customer service hours software

Must be technologically inclined - we use multiple applications and software to support our clients services as well as a workflow program.Ĭomplying with all company, local, state, and federal accounting and financial regulations.Ĭompiling, analyzing, and reporting financial data.Ĭreating periodic reports, such as balance sheets, profit & loss statements, etc. Has a strong sense of personal responsibility - never miss a chance to get the work done right and on time - we want to be able to count on you. Works well with clients - we insist upon excellent customer service, especially during challenging times - those clients that took the effort to win over are today our very best advocates.

Works well with team members - we encourage an environment of support and collaboration while expecting you will be personally responsible for successfully meeting all of your clients` service deadlines. Has advanced, multi-industry experience with quickbooks online accounting software and can pass a skills test to prove it. Has quickbooks™ online proadvisor certification or is willing to get it. Has a bachelor`s degree in accounting and/or has worked under a cfo for at least 5 years or has commensurate experience. Has a cell phone with multiple e-mail identity capabilities - we will reimburse the data portion of your service up to $25/mo. Has a computer with a 3g/cable or higher internet connection and home office space. We are currently recruiting qualified individuals into a virtual bookkeeping/accounting positionThe work will be part-time - we are looking for candidates that are willing to take on up to 30 hours per week so they can service a meaningful portfolio of clientsThe hours will be less during the training period and will build to the number of hours desired as the candidate increases their client portfolioThe candidate must show the skill level necessary to efficiently and professionally work with our team and clients.īelow are the qualifications we require in a candidate:

#Quickbooks online customer service hours full

Salary $1,500 - $3,000 a month job type part-timeīenefits pulled from the full job description